Account & KYC Q&A — Register, Verify & Stay Secure at JILIPRO9
This desk covers everything about getting into your account and keeping it safe — from the 21+ age rule that applies to all Philippine online gaming to the one-time KYC check that unlocks withdrawals.
IDs accepted for KYC
Verification is a one-time step, and any single valid government ID from the list below will do. The name on the ID must match the name on your account.
- Philippine passport
- SSS card or UMID
- PhilHealth card
- Driver's license
- PRC ID
Frequently Asked Questions
How do I register an account?
Tap Register, enter your mobile number and a password, then confirm the one-time PIN sent by SMS. Setup takes under two minutes. You must complete KYC once before your first withdrawal.
How old do I need to be?
You must be at least 21 years old to register and play, as required by Philippine gaming law. Age is confirmed during KYC, and any account found to belong to a minor is closed.
Why do I have to complete KYC?
KYC is a PAGCOR regulatory requirement, not a JILIPRO9 invention. It confirms your identity and age and protects your account from fraud. Submit one valid ID once and the check applies to all future withdrawals.
How long does KYC take?
Document review typically takes 24 to 48 hours. Uploading a clear, uncropped photo of a valid ID that matches your account name is the fastest way to pass on the first try.
Can I use someone else's GCash or bank account?
No. Payments must be in your own name. Third-party accounts are rejected under PAGCOR rules, and a mismatch between your KYC name and your payment account will hold up a cashout.
How do I keep my account secure?
Use a unique password, never share your one-time PINs, and turn on any available login alerts. If you suspect unauthorised access, change your password and contact live chat immediately.